Questions people ask
The things owners ask before they sign up, answered plainly. Anything you agree to at checkout is in the terms.
Before you sign up
- Do I need to know anything technical?
- No. You answer some questions and approve a preview. We never ask for your passwords. We send you simple steps to add us as a user.
- I already have a website. Can you take it over?
- Yes. We'll tell you honestly whether it's worth rebuilding or just improving, and we'll say so if improving is the cheaper answer.
- How much of my time will this actually take?
- About 90 minutes in total, from signing up to going live. Roughly 20 minutes on the questionnaire, a 30-minute kickoff call, and about 30 minutes checking your preview.
- Do you work with businesses outside California?
- Yes. We work with small businesses anywhere in the US, by email, video call and a private preview link. We are based in Fresno, California.
- What if I don't like it?
- You see your site on a private link before it goes live, and you get three rounds of changes before launch. Nothing goes live until you approve it.
Money and commitment
- How can you build a website for $0 down?
- The monthly fee covers the build. Your first payment starts it, and we earn it back over the first year.
- Why is there a 12-month minimum?
- We don't charge a build fee. We recover the cost of building your site over those 12 months instead, which is why the minimum exists.
- What happens after the 12 months?
- Your plan carries on month to month on the same terms. You can stop at any point after that by giving us 30 days' notice in writing, and an email is fine.
- What if I stop paying?
- Stripe retries the payment over several days and emails you, and we get in touch too. If the balance is still unpaid 14 days after the due date, we may pause your site and show a holding page. It goes straight back online once the balance is paid.
- Are there any other costs?
- Your domain, if you need one: we buy it in your business's name and charge you what it costs us, once a year, with nothing added. Larger work is quoted first, and nothing is ever charged without you agreeing to it. Prices exclude any sales tax that may apply.
- Can I change plan?
- Yes. You can move up any time, and the new price starts from your next payment. You can move down once your 12-month minimum is done, with 30 days' notice. Email, call or use your customer portal, and we'll make the change.
Building your site
- How long does it take?
- About 2 weeks from sign-up to live. Most of that time is you checking what we have made.
- Who writes the words?
- We do. You tell us about your business in the questionnaire and on the call, we write every page, and you approve it before anything goes live.
- Do I own my website?
- You own your domain, your logo, your photos and everything you give us. We own the website itself: the design, the code and the systems behind it. While you are on a plan you have a licence to use it as your own.
- Can I get a copy of my site?
- If your plan ends, your site comes offline and we help you point your domain wherever you want. We don't hand over the files or the code. Once your 12-month minimum is done, you can buy them for a one-off price we quote. They come as raw code, so you'd need your own developer to run them.
After you're live
- What counts as a small edit?
- Changing wording, swapping or adding a photo, updating a price, an opening time or a phone number, adding or removing a member of staff or a service, and fixing anything that's wrong or out of date. There's no limit on how many you send.
- How fast do changes happen?
- Send your requests by the 15th. We build them together, send you one preview on the 25th, and everything goes live on the 1st with your monthly report. Anything broken, wrong or offline skips the queue.
- Will I show up on Google and ChatGPT?
- We set your site up for Google and AI search and check it every month. Nobody can guarantee rankings, but we make sure nothing on your site holds you back.
- What happens when my site starts to look dated?
- We rebuild it, at no extra cost: every year on Growth and Premium, every two years on Starter. You see it and approve it before it goes live, exactly like the first time.
- How do I update my card or get an invoice?
- Use the Manage billing link in the footer. Enter your email and Stripe sends you a secure login link, where you can update your card and download invoices.
The full detail is in our terms of use, and how we handle your information is in the privacy policy. Still stuck? Email [email protected] andHarvey will reply.
Ready for a website that's looked after?
Book a free 15-minute call today. Once you sign up, we aim to have you live in about 2 weeks.